Privacy Policy

This Privacy Policy explains how Mollecule ("we", "us", or "our") collects, uses, and shares information when you visit our website, create a researcher account inquiry, place an order, or otherwise interact with our storefront. Our products are offered for research use only.

Information we collect

We may collect information you provide directly, including:

Name, email address, and phone number
Shipping and billing addresses
Business name, EIN, and research field details when you register or inquire as a researcher
Order history, support messages, and other communications
Payment details processed by Shopify and our payment providers (we do not store full card numbers on our servers)

We may also collect technical data such as IP address, browser type, device information, pages viewed, and referring URLs through cookies and similar technologies.

How we use information

We use personal information to:

Process orders, shipments, and returns
Verify researcher eligibility and manage account-related requests
Respond to support inquiries
Improve our website, catalog, and documentation experience
Detect fraud, enforce our policies, and comply with law
Send transactional messages and, where permitted, research-catalog updates

Sharing of information

We share information with service providers that help us operate the store, including Shopify, payment processors, shipping carriers, analytics tools, and customer support platforms. We may also disclose information when required by law, to protect our rights, or in connection with a business transfer. We do not sell personal information as that term is commonly understood.

Cookies and analytics

Cookies and similar technologies help the site function, remember preferences, and understand aggregate traffic. You can control cookies through your browser settings. Disabling certain cookies may affect checkout or account features.

Data retention and security

We retain information for as long as needed to fulfill the purposes described in this policy, meet legal obligations, resolve disputes, and enforce our agreements. We use reasonable administrative, technical, and organizational measures to protect information. No method of transmission over the internet is completely secure.

Your choices

Depending on your location, you may have rights to access, correct, delete, or restrict certain personal information, or to opt out of marketing communications. To make a request, contact us using the details below. Transactional messages related to orders may still be sent.

Children

Our storefront is intended for adults 21 years of age or older engaged in legitimate laboratory or institutional research. We do not knowingly collect personal information from individuals under 21.

Changes

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the latest revision. Continued use of the site after changes means you accept the updated policy.